Conversational artificial intelligence (AI) solutions
Tango’s enterprise-level conversational artificial intelligence (A.I.) mobile solution greatly improves online customer service and reduce phone calls by facilitating requests from the public inquiries 24x7 via Google Search, Google Maps, website chatbots, and other digital platforms.
We are a Google Business Messages Partner offering mobile conversational channels to create rich, asynchronous messaging experiences and a Google Cloud Advantage Partner helping public-sector customers move to, build, and work in the cloud.
Talk to the public right from Google Search and Google Maps
With Tango's Gov Messages, the public can engage directly with your agency's on Google through our automated A.I. chat experience including:
- Drupal integration
- FAQs
- News
- Website content
- Calendars
- Schedule Appointments
- And More . . .
Why use a Smart Communication Solution?
As a Google Business Messages partner, we bring rich, asynchronous messaging experiences to the public through an A.I. conversational channel via Google Search on mobile browsers, Google Maps, website chatbots and other digital platforms.
Reduce Staff Workload
Decrease phone call volume and email requests through automated conversations via chat.
Reach More People
Reach millions of people directly from your Google Search and Maps listings.
Understand Conversations
View conversation metrics and understand exactly what your users are asking when engaging your Organization.
A.I. Communications
Our technology uses conversational AI to understand user requests and provide accurate answers from your agency.
Plug & Play Integration
Manage and update your content securely on existing systems. Our smart communication technology integrates with any website, database, scheduling tool, and more. No IT development required.
Low-Bandwidth Friendly
Engage with people in rural or low Bandwidth areas. Our application does not require wi-fi or fast bandwidth for usage and can be accessed through mobile devices.
See how Tango's Gov Messages is helping the North Carolina Court System reduce phone calls.
In 2021, Tango Technology launched Gov Messages with Wake County Courts. This projects consisted of a handling requests from the public and attorneys going to court.
The goals of the project are:
- Support Wake County Courthouse staff
- Provide information more efficiently to the public and attorneys
- Drive courthouse phone call volume down to increase efficiency of clerks
- Deflect and answer frequently asked court questions
Customers love it
Check out what clients have to say about Gov Messages and our company.
Clerk of Superior Court
Given the complex multifaceted job that involves serious responsibilities any asset or tool that allows my team to focus on uniqueness rather than being worn out by the routine and repetitive questions is positive.
County Courthouse
With an eye toward the future of our Courts, as the demographics of our clients change, the percentage of Chat users will only increase.
Justice Center
Your chat feature allows a percentage of our clients to obtain information to the most frequently asked questions without having tied up one of our team members.
Facts & Questions
Have a question? Read through our FAQ below. If you can't find an answer,
please email us, we're here to help.
Yes. Gov Messages are a decoupled architecture communication service. Our technology does not use a database for conversations, content, messages or users. Our system collects this information in real-time from applications/endpoints determined by our Government partners. This allows our technology to adhere to your existing security standards, compliance and policies. Furthermore, all messages and responses sent between users and Tango are encrypted between users' devices and our system.
Starting a conversation with a Tango Government Partner is as simple as googling the partner’s location on a mobile browser or in Google Maps.
For example, to launch a conversation with the Wake County Clerk’s Office in North Carolina, from a mobile device, google “wake clerks office” and click on the Chat icon within the Google search result.
Gov Messages work on both Android and iOS mobile devices.
Conversational AI is a framework that allows artificial intelligence technologies (like chatbots) to interact with people in a human-like way.
Tango is an integration partner with Google’s Business Messages. Business Messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.
To use Gov Messages, a login is not required. However, depending on the mobile device or entry point, users may be asked to login to their Google account before using.
No. Gov Messages does not collect or share personal identifying information (PII).
Communicate better with the Public
Help the public reach you with the scale of Google Search and Maps. Improve response time, increase support to 24/7, and reduce staff workload with Gov Messages.
